Technical support
FAQs and patches can be found in the restricted access web pages right here.
If no satisfactory answer is found, support questions are preferably treated via e-mail at the following address:
.
In order to get quick answer do not forget the following information:
- Real Time Developer Studio version,
- Platform and operating system exact version,
- Exact manipulations that produce the problem,
- Specify if the problem is repeatable,
- If possible send the SDL-RT system causing the problem with the description of the problem (all *.rd*). If a Non Disclosure Agreement is needed ask the support to send an NDA template a manager will sign.
If the problem concerns FLEXlm license manager, their full documentation is situated in $RTDS_HOME/share/flexlm/doc.
FLEXlm on-line support can be checked at: http://www.globes.com/support/flexlm_index.htm.
|
Installation
Below is explained how to get the hostname and hostid of your license server needed
to generate the license file.
Download the lmutil FLEXlm utility from
Macrovision
web site for your license server and run:
- On Windows platform:
Run on the machine that will be your license server:
lmutil.exe lmhostid
lmutil.exe lmhostid hostname
to get the hostname and hostid.
- On Unix:
Run on the machine that will be your license server:
hostname
lmutil lmhostid
If the above procedure does not work, check the End User Guide.
|
